most molly moon’s customers are big tippers! we know you love showing your appreciation for our mooncrew’s hard work and generous customer service. or maybe sometimes you’ve thought tipping was a good way to communicate that your service left something to be desired and you liked having that option. we get it!

but! tipping is also pretty problematic. tipping creates unstable income. some shifts make more than others. some shops generate more tips than others. scoopers serving our ice cream used to make tips while makers in the back of the shops did not. summer time meant more income, winter meant way less. that’s no way for anybody to budget their expenses and meet their financial goals.

the more we learned about the history of tipping, the more we found tipping to be inconsistent with our values. tipping became popular in the U.S. after slavery ended. white employers in the south started hiring freed African Americans for jobs with tips as their only compensation. tipping as a practice spread throughout the country and has become an American norm to keep wages and employer costs low. today, 70% of tipped workers are women, who are often forced to accept inappropriate behavior from some customers.

tipping does not fix poor service. if someone has a bad experience at molly moon’s, that’s our fault – not the mooncrew member’s. the buck stops with us.

molly moon’s is dedicated to making the world a better place one scoop at a time … and that begins in our shops.

starting wages for entry level positions at molly moon’s are $21/hour. we provide free, high quality health, dental and vision insurance, paid vacation, 12 weeks paid family and medical leave, 401ks, subsidized ORCA transit passes and a professional development program called career pathways to help all mooncrew gain leadership and management skills.

our ice cream is not the lowest priced in seattle. it’s also not the most expensive. the prices on our menu pay for local milk and cream from smith brothers farms; organic, local ingredients from small farms; fair trade chocolates, teas and coffees; mooncrew wages and benefits that beat any other jobs in our industry, and a robust giving program where we donate 1% of sales to nonprofits focused on hunger, women and girl empowerment, and race equity solutions in our community.

want to share a good or bad experience to help us improve? we’re listening. you can impact our customer service best by letting us know your thoughts via the feedback option on your receipt from square, or by writing us at hello@mollymoon.com.