Molly Moon Neitzel

CEO

• What is your position at mm’s?
  i am the founder & ceo
• What did you do before mm’s?
  for most of my twenties, i was the executive director of Music for America, a national political nonprofit that partnered with bands to register their fans to vote and then did young voter turn-out work. before that, i was a fundraising event planner for medical research at UW and uncompensated care at Harborview. before that i was student body president at University of Montana. i’ve also dabbled in starting social media profiles for labor unions and progressive candidates, nannying, lobbying, and i ran Dow Constantine’s 2007 re-election campaign against Goodspace Guy.
• Where are you from?
  i grew up in Boise, Idaho
• What are some of your hobbies?
  i’m trying to garden (but I’m not very good at it), i also spend a lot of time being politically active and supporting causes that are important to me, like paid family leave and other policies that further worker’s and women’s rights.
• What is, or has been your favorite molly moon's product, ice cream or otherwise?
  my favorite is always a combination of rich cream, sweetness and salt! that’s why my favorite sundae of salted caramel, melted chocolate, hot fudge and candied hazelnuts is always on the menu!

Click here to learn more about molly in her 2018 end of year letter.

Denise Brown

Chief Finance & Operations Officer

What is your position at mm’s?

As the Chief Finance & Operations Officer for molly moon’s, I work closely with our ceo, the operations team, and the finance and the people teams to ensure that all aspects of our company are operating effectively and efficiently. On the finance side, I am responsible for developing and executing strategic financial plans, overseeing budgeting and forecasting, and managing financial risks to ensure the company's health and sustainability. I work closely with the leadership team to analyze financial data, provide insights, and make informed decisions that will drive our growth and profitability. On the operations side, I work collaboratively with our Director of Hospitality Operations and our Director of Operations to optimize efficiency and productivity, streamline processes and procedures, and enhance our operational effectiveness while controlling costs. As a member of the leadership team, I work closely with the heads of each department to ensure alignment between financial goals and operational objectives and a focus on maintaining a culture of collaboration, innovation, and continuous improvement.

What did you do before mm’s?

I got my start in accounting, data analysis, and operational efficiency in the marine industry, where I spent 20 years honing my craft and preparing for my dream job of Ice Cream Mathematician at Molly Moon’s.

Where are you from?

I grew up in Alaska but headed south to Seattle as soon as I was old enough to leave the nest. I am profoundly adverse to cold weather, so I’ve had to channel my childhood feelings into an all-consuming passion for ice cream.

What are some of your hobbies?

I love travel, yoga, food and cats. My happiest moments include any combination of these things. I’m excited by creative people, clever puns, innovative thinkers, cats with funny ears or squishy faces, ice cream, ice cream and more ice cream.

What is, or has been your favorite molly moon's product, ice cream or otherwise?

My favorite Molly Moon’s anything is our amazing mooncrew team! I love the people I work with - they never fail to bring me joy and inspire me to be the best version of myself every day. My second favorite thing is our black sesame fudge ice cream!

Elboine Henry

Director of HR

What is your position at mm’s?

I am the Director Of HR. My job is to support the employment experience of our entire mooncrew! I’m the primary resource for mooncrew support including recruiting, onboarding new hires, providing employee assistance resources, managing our benefits and making sure we keep mooncrew morale along with our company values at the forefront of all that we do! I work closely with every department to ensure that our crew feels supported and making sure they have all the resources they need to stay happy and healthy.

What did you do before mm’s?

Prior to joining the mooncrew, I first worked in banking and then in healthcare. I started to feel like I wanted to do something different and was led to Molly Moon’s by family members who worked for the company and really loved their jobs here. So here I am! I started as a seasonal scooper in the Columbia City shop and through the company’s career pathways program I’ve been able to learn all things Molly Moon’s. In less than 5 years the cp program allowed me to grow and transition through all of the companies in-shop front of house roles (scooper, shift lead, assistant manager, and shop manager) before joining the HQ team as the HR Manager prior to being promoted to my current role!

Where are you from?

I am homemade in Seattle…specifically the Central District.

What are some of your hobbies?

I love to bake! Especially during the holiday season! I also enjoy buying new plants and challenging myself to keep them alive.

What is, or has been your favorite molly moon’s product, ice cream or otherwise?

My absolute favorite thing about Molly Moon’s is our mooncrew!! We have such an amazing community here and we take care of one another in a way that I have never experienced with any other company. HOWEVER!!! Chocolate caramel pretzel aka capitol hill crunch comes in a VERY close second because I do love sweet &

Katie Cole

Director of Marketing and Social Impact

• What is your position at mm's?
  As Marketing Director my job is to clearly express Molly Moon's values: to be smart, generous, homemade, joyful, and brave in everything we do! This including events, product innovation, partnerships, promotions, brand identity, and so much more. And at the core of it all is our delicious PNW ice cream! Ice cream sells itself, so my work centers around making sure everyone knows why you should feel good about buying from our little local company!
• What did you do before mm's?
  I've been using food as a conduit for cultivating conversations and relationships between all sorts of people for over a decade. Much of my marketing knowhow was formed during my time at Tom Douglas Restaurants where I learned about hospitality and all things food-related by some of the best in the biz!
• Where are you from?
  I was born in Southern California but raised predominantly in Issaquah, WA. At 18 I hightailed it out of the 'burbs and to the big city of Seattle where I've been ever since.
• What are some of your hobbies?
  Food is my hobby (so I'm lucky it's also my job!). I love reading cookbooks. I love researching ingredients. I love grocery shopping. I love taking on a time consuming food project, like making a ramen stock from scratch. I love it all! On occasion I take up a physical activity to counterbalance all of my time spent immersed in my hobby.
• What is, or has been your favorite molly moon's product, ice cream or otherwise?
  I couldn't stop eating our Black Forest Cake ice cream when it was released as a seasonal flavor! SO! GOOD!

Zach Demers

Director of Operations and Outside Sales

• What is your position at mm's?
  I am an Area Manager so I’m responsible for shop operations and supporting managers to make sure our shops and teams are clicking on all cylinders. I strive to be a bridge that helps keep the shops and the HQ team closely connected.
• What did you do before mm's?
  Most recently I was a District Manager for a Seattle based sandwich shop but I have also worked in the grocery and food service distribution industries along with some BOH restaurant shenanigans back when I had a higher threshold for discomfort.
• Where are you from?
  I’m from a tiny hamlet of a town called San Geronimo (about an hour north of San Francisco) that people don’t even realize they’re driving through.
• What are some of your hobbies?
  Hobbies?! I am the lucky father of baby twin girls so my main hobby now is napping when (and if) the opportunity arises. Eventually I look forward to traveling, camping/backpacking, skiing, and cooking up a storm again. For the time being I’m thankful I can still find time to nerd out on baseball and wine.
• What is, or has been your favorite molly moon's product, ice cream or otherwise?
  There is a sneaky wholesale ice cream sandwich that may or may not exist that I’m obsessed with. The seasonal Sasquatch flavor is also alarmingly addictive.

Louisa Greenaway

Director of Hospitality Operations

What is your position at mm’s?

I am the Director of Hospitality Operations at molly moon's. My role involves overseeing all of our shops and hospitality teams, working directly with the shop managers who report to me. I focus on improving operations, tweaking processes, and most importantly, supporting and caring for our employees. I strive to create fun and empowering workplaces, granting my team significant autonomy to make decisions and innovate within their roles.

What did you do before mm’s?

I majored in evolutionary biology and ecology at university, a choice that fueled my global adventures as I volunteered on various environmental projects and worked in restaurants to fund my travels. My deep-seated passion for the natural world and environmental conservation continues to shape both my personal and professional life. After settling in Seattle, where I've lived for the past 11 years, I briefly explored opportunities in the tech industry. However, I soon realized that the sector did not resonate with my core values or satisfy my desire for hands-on, impactful work.

Seven years ago, I joined molly moon's as a small shop manager and quickly felt at home, thriving in an environment that valued community and sustainability. My career path at molly moon's has been dynamic and rewarding, evolving from managing individual shops to overseeing multiple units. Now, as the Director of Hospitality Operations—a role I stepped into in late 2022—I am able to weave my environmental ethics with my leadership duties. I strive to ensure that our operations not only delight our customers but also actively contribute to the health of our planet, embedding sustainable practices into every aspect of our business.

Where are you from?

Originally from Cornwall, UK, I've lived an international life residing in France, Hawaii, New Zealand, and Canada before settling in Seattle. This diverse background has enriched my approach to hospitality and operations, bringing a global perspective to local community engagement. Throughout my travels, I worked in various roles within restaurants and cafes around the world, both in the kitchen and in service. These experiences have deepened my understanding of the universal language of hospitality and underscored my passion for making people happy. My global culinary journey has uniquely positioned me to craft engaging, memorable experiences for our customers at molly moon's, celebrating the joy of simple pleasures like a scoop of ice cream.

What are some of your hobbies?

I have a passion for tennis, both playing and watching. The discipline and motivation required by the sport are immensely fulfilling. I also enjoy gardening and spending time in nature, whether it's on the water or just relaxing outdoors. Additionally, I love reading and have a deep appreciation for music, which I enjoy both playing and listening to.

What is, or has been your favorite molly moon's product, ice cream or otherwise?

My favorite aspect of molly moon's is our career pathway program. This initiative helps employees advance through the company, fostering personal and professional growth. Ice cream wise, I particularly enjoy May when we celebrate our birthday with special cake-flavored ice creams. Being British, I've always had a soft spot for cake, and these flavors bring a delightful taste of celebration and nostalgia. It’s a fun and tasty way to mark another year of growth and community at molly moon's.

Jake Harvey

Delivery Logistics Manager

What is your position at mm’s?
I'm the Delivery Logistics Manager. In my role, I manage the team that makes sure that all of our shops have everything they need to make and sell ice cream. I also coordinate wholesale ice cream deliveries, help out with ordering and inventory management, and manage our online store.

What did you do before mm’s?
Before coming to Molly Moon's, I studied architecture/industrial design and worked as a commercial glassblower.

Where are you from?
I'm originally from Virginia but after living here for the last 10 years Seattle feels like home.

What are some of your hobbies?
My partner and I own three greyhounds that are professional couch potatoes. When I'm not at home hanging out with them, I like riding my motorcycle and going for cold water swims in the Puget Sound. I've also recently become a huge fan of Formula 1 Racing.

What is, or has been your favorite molly moon's product, ice cream or otherwise?
Our Vegan Coconut Chunk Ice Cream has a special place in my heart.

Sebastian Hulbert

Bookkeeper

What is your position at mm’s?

I'm the Systems and Finance Manager! I help develop, optimize, and maintain the software and data collection systems that molly moon’s uses to run our business. I also take care of the accounting and payroll for all 10 of our scoop shops.

What did you do before mm’s?

I was the Inventory Database Administrator for Sugar Mountain (the company that owns Beecher's Cheese).

Where are you from?

Born in Florida but moved to Seattle when I was 9 so I have all the same passive aggressive Seattle energy but I love the sun.

What are some of your hobbies?

I'm deep into board games (I have over 200!), Theater (sometimes I act!), and using exclamation points (it's egregious!).

What is, or has been your favorite molly moon's product, ice cream or otherwise?

The graham cracker crust in the Key Lime Pie ice cream.

Sarah Nako

Visual Specialist

What is your position at mm’s?
Visual specialist/graphic designer. I’m part of the marketing team and my job is to communicate all things molly moon’s, visually. That can mean designing fun new merch, painting a wall mural for one of our scoop shops, beautifying kitchen recipe cards or anything else to help tell our story.

What did you do before mm’s?
I worked in Seattle advertising designing and making ads for the Seattle Mariners, the Seattle Aquarium, Seattle Goodwill, the Wing Luke Museum and others. Now with molly moon’s, I’ve basically got to work for all of my top favorite Seattle brands and it feels like a dream!

Where are you from?
I was born and raised in Hilo, Hawaii but call Seattle my 2nd home now.

What are some of your hobbies?
Besides eating ice cream, I love baseball (the M's have my heart), taking score at baseball games, adding to my sneaker/ballcap collection, doing my makeup and watching reality TV.

What is, or has been your favorite molly moon's product, ice cream or otherwise?
CHERRY CHUNK FOREVER.
Cherry Chunk Drop Day is basically a personal holiday for me at this point.